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About us
iPurvey is a trading name of The Digital Purveyor Company Limited. iPurvey will be a data controller of any personal data it holds about you.
A data controller is an individual or organisation which decides how your personal data will be used. The data controller is referred to as “we”, “us” and “our” in this privacy policy.
If you have any questions or require further information about this Privacy Policy, please contact us by post at
The Digital Purveyor Company Limited 27 Old Gloucester Street London England WC1N 3AX
Email: info@ipurvey.com
About you
This privacy policy applies to the following types of individual:
A person whose personal data we process as part of subscribing to or using our service
Within this privacy policy, each such person is referred to as “you” and “your”.
Why a privacy policy is required
Applicable Data Protection laws (including the General Data Protection Regulation 2016 and the Data
Protection Act 2018), impose obligations on us as the data controller, when we process (collect or
create, hold, amend, share, use or erase) your personal data, and give you the data subject, rights
over your personal data.
We are obliged to process your personal data fairly, lawfully and in a transparent manner. This privacy policy meets that obligation by explaining what personal data we will hold about you, how we will process your personal data, why we process your personal data and the lawful grounds on which we are processing it. It also seeks to set out some of your legal rights.
We may change this privacy policy in the future. If we make any substantial changes and those changes materially affect you, we will inform you of any changes before they take effect.
Your legal rights
In addition to your right to be informed which this Privacy policy addresses, you have several rights over your personal data provided to and controlled by us. These include your rights to
- Request access to the personal data we hold for you, this is called the right to access
- Request our use of the personal data we hold for you is limited, this is called right to restriction
- Request we transfer personal data we hold for you to another person, this is called the right to portability
- Request we correct incomplete or inaccurate personal data we hold for you, this is called right to rectification
- Request we stop using your data, this is called the right to object
- Request we delete personal data we hold for you, this is called the right to erasure
The extent of these rights is limited by law and we may not act on part or all your request(s) where
the right(s) are not applicable. If we do not act on your request, we will explain our reasons for
not doing so when responding to your request.
If you require further information about how we handle your personal data in addition to the
information included in this policy, or wish to make a request to exercise any of your rights under
applicable Data Protection laws, please contact our Data Protection Officer at the address listed in
the contact us section above.
Legal grounds on which we will process your data
We will only process your personal data if we have a reason to do so and in line with regulation. We rely on the following legal reasons when processing your personal data
- You have consented to us processing your personal data for one or more of the specified purposes
- The purpose is necessary to enable us to enter a contract with you
- The purpose is necessary to comply with our legal and regulatory obligations
- The purpose is necessary for our legitimate interest *
* Legitimate interest for processing your personal data will include to -
- Comply with our legal and contractual obligati
- Ensure best codes of practice
- Exercise our legal rights
- Meet your expectations of us
- Carry out analysis, modelling, and forecasting
- Manage risks to you and our business
- Keep our records complete and accurate
- Contact customers who signed up to our service about other products and services we offer
- Ensure our business is profitable and has adequate levels of capital and facilitate the growth of our business
Opt out of providing us personal data
If you choose not to give us the information requested as part of subscribing to our service, it may prevent us from being able to request a travel disruption compensation claim on your behalf, from your travel operator. It may also affect our ability to meet our contractual or legal obligations.
Sending your personal data outside the United Kingdom and the European Economic Area
Your personal data may be processed or transferred outside the United Kingdom and the European
Economic Area.
If you require further information as to where your personal data is transferred to, and the
measures we have implemented to safeguard that information, please contact us on the address listed
in the contact us section above.
How to complain
If you are unsatisfied with the outcome of your request to exercise your rights, or how we handle
your personal data then please let us know.
You are also entitled to complain to the Information Commissioner’s Office (Information
Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Email:
Casework@ico.org.uk Tel: 0303 123 1113)
How we obtain your personal data
We obtain personal data about you from the following sources, in addition to creating data about you during freight disruption monitoring and recommendation processing.
- You
- The shipper, freight forwarder, carrier, port authorities supply chain managers.
What types of personal data we hold about you
We may process a range of data about you including the following
- Individual
- Name
- Address
- Other contact details (including email and telephone numbers)
- Finances
- Bank accounts including payment information.
- Preferences
- your communications channel preference
- your marketing communication preference
- Devices and Technology
- Device fingerprint (including IP address, type and version of browser, geographical location)
- Correspondence and communication
- Recordings of your calls to and from us
- Transcript of live chat with us
How we use your data
Managing our relationship with you
- Contacting and corresponding with you
- Correcting inaccurate data held by us and/or improving the accuracy and quality of the data held by us.
- Updating you about products and services offered by us which we think may be of interest to you
Ensuring we comply with our legal, contractual, and regulatory obligations, codes of practice and to be able to run our business
- Complying with legal obligations imposed on us
- Seeking advice from our advisers
- Manage our resources, resources, risk, and business performance
Develop and improve our products and services
- Test our products and services including training staff to ensure we meet high standard of service
- Obtaining feedback on existing products and services we offer
- Market research for the improvement or introduction of new products and services
Analysis , modelling, and forecasting
- Predicting your current and/or future freight and intermodal freight shipment preferences
Complaints and disputes dispute management
- Documenting facts evidence to enable investigating and responding to complaints and disputes, allowing us to offer the highest standard of service
Marketing
- Contacting you about product and services via:
- Post
- Telephone
- Online or interactive media
How long we will hold your data for
We will usually keep your personal data for 6 years.
We may retain the data for longer where it is necessary for us to do so to meet our legal or
regulatory obligations, or for research purposes or technical reasons.