Summary:

By using the services provided by iPurvey, you are agreeing to our Terms & Conditions as set out. Your access to and use of the service is subject to our Privacy Policy. iPurvey is not responsible for any errors or omissions within the data provided to us by third- party. We utilise the information as provided to us to monitor your journey for disruption. You are responsible for your actions and we are not liable for any damages or actions taken based on the use of the data or the application or service. iPurvey is not responsible for the content of third-party websites and you take full responsibility for accepting the terms and conditions of the third-party web sites.

Who are we?

iPurvey offers a service developed to simplify travel disruption claims for air passengers. The service will automatically submit a travel claim on your behalf whenever there is atravel disruption to a qualifying passenger journey.

How do we do this?

You simply provide us with your travel booking details*, or we automatically receive it from our travel booking partners if you have booked your travel with one of our travel booking partners. We store your travel itinerary in our system and monitor your journey for a qualifying travel disruption. In the event of a qualifying disruption, we automatically submit a claim on your behalf and advise you we have done so. You don't have to lift a finger! 

What is covered?

Flight:

1. Travel disruption on a passenger journey with a travel date within the last 6 years.
2. Travel disruption on a passenger journey where you have a confirmed reservation on the flight concerned, and passengers have presented themselves for check-in as stipulated, and at the time indicated in advance and in writing (including by electronic means) by the air carrier, the tour operator or an authorised travel agent. If no time is indicated by the travel operator,  not later than 45 minutes before the published departure time.
3. Travel disruption on a qualifying* passenger journey

What is not covered?

Airline:

1. Travel disruption for a journey where compensation has already been claimed. The travel operator may reject your claim.
2. Travel disruption for a journey with a travel date older than 6 years. The travel operator may reject your claim.
3. Travel disruption for journeys where you do not have a confirmed reservation on the flight concerned and passengers have not presented themselves for check-in as stipulated and at the time indicated in advance and in writing (including by electronic means) by the air carrier, the tour operator, or an authorised travel agent. If no time is indicated by the travel operator, not later than 45 minutes before the published departure time. The travel operator may reject your claim.
4. Travel disruption caused by extraordinary circumstances. The travel operator may reject your claim. These extraordinary circumstances can include.
   • Bad weather conditions, such as snow, thunderstorms, heavy rain or thick fog.
   • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
   • Natural disasters, including volcanic eruptions and hurricanes.
   • Political circumstances, such as a terrorist attack or general security risk due to political unrest.
   • A collision between the aircraft and birds or other foreign objects.
   • An ill or unruly passenger.
   • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

These extraordinary circumstances are not exhaustive and there are some exceptions that are unique e.g., Coronavirus pandemic and may have to be assessed by a court before a flight compensation can be approved or denied.

5. Travel disruption where passengers are informed of the cancellation.
   1. At least two weeks before the scheduled time of departure; or
   2. Between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or
   3. Less than seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival. The travel operator may reject your claim.
6. Right to care related claim - Meals and refreshments, hotel accommodation, transport between the airport and place of accommodation, free telephone calls/telex/fax/e-mails
7. Right to reimbursement or re-routing related claim
   1. Reimbursement within 7days for the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose.
   2. Re-routing under comparable transport conditions.

Customers will receive a copy of the submitted claim. The travel operator may contact you to acknowledge the submitted claim request, inform you of the claim outcome, and relevant next steps where applicable.

iPurvey will only submit valid claims and pursue a compensation with the travel operator if it meets the EU261 conditions but is not responsible for the outcome of the claim.

Our Plans

A total of 1-month Free Trial is allowed per person. If we believe multiple accounts are being created by the same person, the accounts will be suspended or removed.

After a Free Trial, users of iPurvey service can pay with each travel booking or subscribe to one of our paid monthly plans. There is no minimum subscription term, users pay monthly for the service and can unsubscribe at any point. 

Free Trial

• 1 free journey
• Travel disruption monitoring
• Automatic claim request submission of a valid claim
• Notification of submitted claims.
• Processing of Submitted claims with travel operator.

Pay per flight travel booking

• Per travel booking
• Travel disruption monitoring
• Automatic claim request submission of a valid claim
• Notification of submitted claims.
• Processing of Submitted claims with travel operator.

Frequent flyer (Subscription)

• From £5.99 per month
• Travel disruption monitoring
• Automatic claim request submission of a valid claim
• Notification of submitted claims.
• History of customer journeys and submitted claims.
• Choice of compensation payment method
• Processing of Submitted claims with travel operator.

Subscriptions

• The subscriptions are paid for monthly. Payments are made via Direct Debit and can be cancelled at any time
• iPurvey may change the subscription price from time to time and this will be communicated to you in advance advising the reason, the effective date and any actions that need to be taken. If you continue to use the service, then you will have accepted the new price. If you do not wish to continue using the service you must cancel before the new price takes effect.

Cancellations

• You can cancel your subscription any time.
• We reserve the right, in our sole discretion, to restrict, suspend, or terminate these Terms and your access to all or any part of the application or service at any time and for any reason without prior notice or liability.

Limitation of our Liability

• All of the data we use to monitor your travel booking and identify a valid claim comes from third parties and as such we in good faith but cannot and do not warrant the completeness or the accuracy of the submitted claim. You acknowledge that you use this service site and the data it contains: -
• At your own risk.
• You are responsible for your actions and that we are not liable for any actions taken based on the use of the data or the site.

We aim to deliver a service that is available, error and virus free however it is your responsibility to ensure that you have adequate security measures in place to protect your own information and physical assets. You should use your own virus protection software.

You must not misuse our site. You must not try to gain unauthorised access. Any such breach will be reported to the relevant authorities.

To the extent permitted by law, you agree and acknowledge that iPurvey will not be liable to any users for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise under no circumstances whatsoever will iPurvey be held liable to your or any other party for any direct or indirect or any type of damage, loss or injury from your use of our data or site.

Nothing in these terms and conditions exclude or limits our liability for death or personal injury arising from our negligence or any other liability that cannot be excluded or limited by English Law.

Links and Third-Party Websites

iPurvey is not responsible for the content of third-party websites, you take full responsibility for accepting the terms and conditions of those third-party web sites. We recommend that you familiarise yourself with those terms and conditions and privacy policies to satisfy yourself that you agree to use as presented.

Compensation

The travel operator aims to issue compensation within 21 working days. However, during busy periods, this may take a little longer. The average if longer is between 8 and 11 weeks. We will continue to work with the travel operator until payment for your claim is received on your behalf and paid to you.